Customer Service


Frequently Asked Questions

  1. Who Is Kenkoh Relief?
  2. How can I contact Kenkoh Relief?
  3. Where are your Retail Stores located?
  4. What Size Kenkoh Should I Purchase?
  5. What are my shipping options, and how much will it cost?
  6. What are your Return and Exchange Policies?
  7. What Are The Common Foot Ailments That Kenkoh Assist With?
  8. How does aging affect my legs and feet?
  9. What does Kenkoh Relief or Happy Feet Plus do with my personal information?
  10. What is the Kenkoh Relief Privacy Policy?
  11. What is the Plus Points Rewards Program?
  12. How do I earn rewards with Plus Points?
  13. What Are The Membership Tiers?
  14. What Can I Redeem With My Points?
  15. How Do I Move Up Tiers To Unlock More Perks?
  16. How Do I Redeem My Rewards?
  17. When Do My Points And Tiers Expire? How Long Are They Valid For?
  18. When Will My Points Be Posted?
  19. How Do Refunds Work With My Point Balance?
  20. Happy Feet Plus Marketing SMS Program
  21. Happy Feet Plus Transactional SMS Program Terms and Conditions
  22. What Is PayPal Pay In 4?
  23. I Have Other Questions, Who Can Help Me?

Answers…

  1. Who Is Kenkoh Relief?

    Click here to find out about Jacob Wurtz and Jane Strong and how Happy Feet Plus became a leader in health and comfort footwear.


  2. How can I contact Kenkoh Relief?

    We'll be happy to answer all of your questions. Click on the Contact Us link in the footer of our page to see our email address and phone number. Our phone # is 866-442-1384


  3. Where are your Retail Stores located?

    Kenkoh Relief is owned and operated by Happy Feet Plus. We have 11 retail locations across the Tampa Bay Area. Please Use our Store Locator page to find a Happy Feet Plus store near you.


  4. What Size Kenkoh Should I Purchase?

    Please visit our Kenkoh Sizing Page for all the details you will need on getting the correct fit. Our highly experienced and trained Fit Specialists are also available to help you purchase the correct size. Call to speak with one of them at 1-866-442-1384.


  5. What are my shipping options, and how much will it cost?

    Shipping Rates vary dependent upon the number of items purchased, the preferred Shipping Method, and your location. Click here for more info.


  6. What are your Return and Exchange Policies?

    For a full explanation of our Return and Exchange Policies, click here.


  7. What Are The Common Foot Ailments That Kenkoh Assist With?

    Kenkoh has been helping to assist our customers with alleviating foot pain, knee pain, and back pain for over 30 years! You can also learn more about common foot ailments that people encounter, along with some recommended footwear on our blog.


  8. How does aging affect my legs and feet?

    The UCLA Health System has compiled a list of 10 Tips for Maintaining Healthy Feet.


  9. What does Kenkoh Relief or Happy Feet Plus do with my personal information?

    Kenkoh Relief or Happy Feet Plus will NOT rent, sell, trade, or divulge any personal information to anyone for any reason. Information is used solely by Happy Feet Plus.


  10. What is the Kenkoh Relief Privacy Policy?

    Click here to read our Privacy Policy.


  11. What is the Plus Points Rewards Program?

    Plus Points is a FREE rewards program that offers you a way to earn points for every dollar you spend with us online, or at one of our 11 Happy Feet Plus store locations. Accumulated points can be used for discounts on purchases.

    Join for free now by clicking here.


  12. How do I earn rewards with Plus Points?


    With our Plus Points rewards program, there are numerous ways to earn rewards!

    • Earn 1 point for every $1 spent.
      Blue Tier Members earn 1 point per dollar spent on all merchandise and...
      Blue Tier Members also earn 2 points per dollar spent on Kenkoh massage sandals.
      Green Tier Members earn 1.25 points per dollar spent on everything and...
      Green Tier Members also earn 2.50 points per dollar spent on Kenkoh massage sandals.
      Gold Tier Members earn 1.50 points per dollar spent on everything and...
      Gold Tier Members also earn 3 points per dollar spent on Kenkoh massage sandals.

    • Immediate Welcome Sign-Up Bonus = 250 points
    • One-Time First Purchase Bonus = 1000 Points
    • Write a review for a product after purchasing = 100 Points
    • Referral Bonus (when you refer a friend) you receive = 250 Points AND the friend you referred receives a 10% off coupon on their first purchase
    • Birthday Bonus = 250 Points every year (Green and Gold Tier Members only)

    Note:
    *Points are only rewarded to the subtotal, excludes tax & shipping on purchases.

    *In Store Purchases: Points earned on all purchases are awarded and eligible for use 30 days after purchase.
    *Online/Website Purchases: Points earned on all purchases are awarded and eligible to be used 30 days after your order ships. 

    • Points expire after 15 months of inactivity.
    • Tier status expires after 12 months of inactivity in January.
    • Point value equals $.02 per point.
    • Have questions? Contact our customer service team by phone at 1-866-442-1384 or by email at customerservice@happyfeet.com

      Join for free now by clicking here.

       

       

    • What Are The Membership Tiers?

      Happy Feet Plus Points Rewards Program offers 3 membership tiers based on how much you purchase each year.

       Blue Member   Green Member   Gold Member 
       Required Purchases per year   $0   $350   $600 
       BENEFITS: 
       Point Calculation   1 x Points   1.25 x Points   1.5 x Points 
       Instant Sign-Up Bonus   250 Points   250 Points   250 Points 
       First Purchase Bonus   1000 Points   1000 Points   1000 Points 
       Offers   -   Special B-Day Offer  Special B-Day Offer 
       First Access   -   Early Notice of Sales   First Access to
      Exclusive Styles 
       Exclusive Events/Promotions   -   -   Chances to be featured
      on social media pages
       Kenkoh Points   2x   2.5x   3x 

      Join for free now by clicking here.


    • What Can I Redeem With My Points?


      Here is what you can redeem with your Plus Points:
      250 Points = $5 Coupon

      500 Points = $10 Coupon
      750 Points = $15 Coupon
      1000 Points = $20 Coupon

      Join for free now by clicking here.


    • How Do I Move Up Tiers To Unlock More Perks?


      Plus Points rewards members as they purchase more from HappyFeet.com, Kenkohrelief.com, and any of the Happy Feet Plus retail locations. By purchasing more frequently members are able to accumulate points faster.

      Blue Members:
      • Instant Sign-up Bonus 250 points ($5 Coupon)
      • Points for shopping: $1 = 1 Point
      • First purchase bonus = 1000 Points
      • Earn points by referring family & Friends.
      • Earn 2x Points on Kenkoh purchases. $1 = 2 Points

      Green Members:
      *Spend $350 with Happy Feet Plus within 12 months (December 31st)
      • Instant Sign-up Bonus 250 points ($5 Coupon)
      • Earn 25% more Points for shopping: $1 = 1.25 Points
      • First purchase bonus = 1000 Points
      • Earn points by referring family & Friends.
      • Earn 2.5x Points on Kenkoh purchases. $1 = 2.5 Points
      • Birthday Bonus = 250 Points
      • Early notices of sales

      Gold Members:
      Spend $600+ in purchases at Happy Feet Plus within 12 months (December 31st)
      • Instant Sign-up Bonus 250 points ($5 Coupon)
      • Earn 50% more Points for shopping: $1 = 1.5 Points
      • First purchase bonus = 1000 Points
      • Earn points by referring family & Friends.
      • Earn 3x Points on Kenkoh purchases. $1 = 3 Points
      • Birthday Bonus = 250 Points
      • Early notices of sales
      • First access to exclusives.


      Join for free now by clicking here.


    • How Do I Redeem My Rewards?

      You can redeem your rewards by: Shopping online at HappyFeet.com or Kenkohrelief.com:

      1. Signing into your account and view coupons available under “My Rewards”.
      2. Click redeem on the coupon you wish to use
      3. Copy the coupon code and apply it in your shopping cart before checkout
      4. Or simply checkout and choose the reward you would like to redeem during checkout.

      Shopping In-Store:

      1. Bring in the coupon code you received and present it at time of checkout.
      2. Sign into your account on HappyFeet.com or Kenkohrelief.com
      3. Click on the reward you would like to redeem under the “My Rewards” section and present the coupon code at time of checkout.

      Join for free now by clicking here.


    • When Do My Points And Tiers Expire? How Long Are They Valid For?

      Points expire after inactivity of purchases of 12 months. Tiers will reset at the end of every calendar year (December 31st) regardless of activity.

      Join for free now by clicking here.


    • When Will My Points Be Posted?

      Special sign up bonuses are eligible for immediate use.
      All other Plus Points will be rewarded and available for use 30 days after purchase.

      Join for free now by clicking here.


    • How Do Refunds Work With My Point Balance?

      Points balance will be refunded for the amount that was paid for each item and is spread evenly across each item that was purchased.

      Join for free now by clicking here.


    • Happy Feet Plus Marketing SMS Program

      Mobile Terms & Conditions
      Happy Feet Plus offers its customers mobile alerts regarding marketing alerts, new product releases, promotions, events, loyalty program updates and cart reminders by SMS message (the "Service") on short code 30998. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

      Signing Up and Opting-In to the Service
      Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Happy Feet Plus reserves the right to stop offering the Service at any time with or without notice. 

      By opting into the Service, you:

      1. Authorize Happy Feet Plus to use auto dialer or non-auto dialed technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
      2. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
      3. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.

      Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please contact us at 465 Clearwater Largo Rd N Largo, FL 33770. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

      Content You May Receive
      Once you affirm your choice to opt-in to the Service on short code 30998, your message frequency may vary. You may receive alerts about:

      1. Sale promotions
      2. Event information
      3. Product launch announcements
      4. Loyalty Program updates
      5. Cart reminders

      Charges and Carriers
      Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

      Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Happy Feet Plus may add or remove any wireless carrier from the Service at any time without notice. Happy Feet Plus and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

       

      To Stop the Service
      To stop receiving text messages from Happy Feet Plus, text the word STOP to 30998 any time or reply STOP to any of the text messages you have received from Happy Feet Plus. For Services operated through a different number, text STOP to that number to opt out. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Happy Feet Plus and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Happy Feet Plus through any other programs you have joined until you separately unsubscribe from those programs. These Terms still will apply if you withdraw the consent mentioned above or opt out of the Service.

      Questions?
      You can text HELP for help at any time to 85027.
      You can contact us by phone at 1-800-336-6657.
      You can also contact us at:
      465 Clearwater Largo Rd N
      Largo, FL 33770
      or at CustomerService@HappyFeet.com

      Changes to Terms
      These mobile terms and conditions are subject to change at any time without notice.


    • Happy Feet Plus Transactional SMS Program Terms and Conditions

      Mobile Terms & Conditions
      Happy Feet Plus offers its customers mobile alerts regarding order, shipping, and delivery information by SMS message (the "Service") on short code 85027. By participating in the Service, you are agreeing to these Terms and to the Privacy Policy.

       

      Signing Up and Opting-In to the Service
      Enrollment in the Service requires you to provide your mobile phone number and to agree to these terms and conditions. You may not enroll if you are under 18 years old. Before the Service will start, you will need to agree to these Terms. Happy Feet Plus reserves the right to stop offering the Service at any time with or without notice.

       

      By opting into the Service, you:

      1. Authorize Happy Feet Plus to use auto dialer or non-auto dialed technology to send text messages to the mobile phone number associated with your opt-in (i.e., the number listed on the opt-in form or, if none, the number from which you send the opt-in, or, if none, the number on file for the account associated with your opt-in).
      2. Acknowledge that you do not have to agree to receive messages as a condition of purchase.
      3. Confirm that you are the subscriber to the relevant phone number or that you are the customary user of that number on a family or business plan and that you are authorized to opt in.

      Consent to the use of an electronic record to document your opt-in. To request a free paper or email copy of the opt-in or to update our records with your contact information, please contact us at 465 Clearwater Largo Rd N Largo, FL 33770. To view and retain an electronic copy of these Terms or the rest of your opt-in, you will need (i) a device (such as a computer or mobile phone) with Internet access, and (ii) and either a printer or storage space on such device. For an email copy, you'll also need an email account you can access from the device, along with a browser or other software that can display the emails.

       

      Content You May Receive
      Once you affirm your choice to opt-in to the Service on short code 85027, your message frequency may vary. You may receive alerts about:

      1. Order confirmation
      2. Shipping Notification
      3. Order Tracking Information
      4. Delivery Notification

       

      Charges and Carriers
      Message and data rates may apply. Please consult your service agreement with your wireless carrier or contact your wireless carrier to determine your phone's pricing plan and the charges for sending and receiving text messages. You acknowledge that you are responsible for any message, data or other charges incurred (usage, subscription, etc.) as a result of using the Service.

      Supported carriers are AT & T, T-Mobile, Verizon Wireless, Sprint, Boost, Virgin Mobile, U.S. Cellular, Cricket, Alltel, Cincinnati Bell, Cellcom, C-Spire, nTelos, MetroPCS, and other smaller regional carriers. The Service may not be available on all wireless carriers. Happy Feet Plus may add or remove any wireless carrier from the Service at any time without notice. Happy Feet Plus and mobile carriers are not responsible for any undue delays, failure of delivery, or errors in messages.

       

      To Stop the Service
      To stop receiving text messages from Happy Feet Plus, text the word STOP to 85027 any time or reply STOP to any of the text messages you have received from Happy Feet Plus. For Services operated through a different number, text STOP to that number to opt out. Your opt-out request may generate either a confirmation text or a texted request to clarify the text message program to which it applies (if you have more than one). To complete your opt-out, please provide the requested clarification. You acknowledge that the text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Happy Feet Plus and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Happy Feet Plus through any other programs you have joined until you separately unsubscribe from those programs. These Terms still will apply if you withdraw the consent mentioned above or opt out of the Service.

       

      Questions?
      You can text HELP for help at any time to 85027.
      You can contact us by phone at 1-800-336-6657.
      You can also contact us at:
      465 Clearwater Largo Rd N
      Largo, FL 33770
      or at CustomerService@HappyFeet.com

      Changes to Terms
      These mobile terms and conditions are subject to change at any time without notice.


    • What Is PayPal Pay In 4?

      Pay in 4 is a feature that makes shopping even more affordable! Pay in 4 lets you split your purchase into 4 payments, with a down payment due at the time of transaction and 3 subsequent payments made every 2 weeks thereafter. Learn more here.

    • I Have Other Questions, Who Can Help Me?

      Please contact Customer Care via our online contact form or by telephone at 866.442.1384 Mon – Fri 9:00 am – 5:00 pm ET


    top
    Please Wait... processing
    SealSpan